Back

Customer Sucess Manager ROW (H/F)

Gleamer is hiring!

About

Co-fondée en 2017 par Christian Allouche, Alexis Ducarouge et le Dr. Nor-Eddine Regnard, Gleamer est devenu l’un des leaders de l’Intelligence Artificielle appliquée à l’imagerie médicale.
L’excellence médicale et clinique de ses solutions a permis à Gleamer de s’implanter dans plus de 1000 institutions à travers 35 pays. Après une série B de 27M€ bouclée en 2023, Gleamer se focalise sur l’extension de son portfolio produit et à poursuivre sa croissance sur l’ensemble de ses marchés.

Le portfolio produit de Gleamer se compose aujourd’hui d’une suite complète sur les examens de radiographie standard couvrant ainsi les indications traumatiques, les examens pulmonaires, les examens de mesures ostéo-articulaires ainsi que les examens d’évaluation de l’âge osseux chez l’enfant.

L'engagement de Gleamer est avant tout de faire des soins optimaux une réalité pour tous.

Guidée par des experts, leur solution est développée avec l'aide d'une équipe médicale consciencieuse, ce qui garantit l'alignement de leurs algorithmes sur les normes des experts en matière de soins de santé.

Job Description

Your Mission

As a Customer Success Manager, you will play a pivotal role in ensuring our customers’ satisfaction. By building strong relationships and understanding their unique needs, you will help them to fully leverage our clinical AI solutions in their workflows while fostering long-term partnerships.

Your key responsibilities include:

  • Acting as the primary point of contact for our customers in different sales regions.

  • Driving customer adoption of Gleamer's solutions and ensuring a seamless onboarding experience.

  • Monitoring customer satisfaction and addressing concerns proactively.

  • Collaborating closely with Gleamer teams (Product, Sales and Operations) to raise customer needs through our internal processes and improve their overall experience to keep a high standard of customer satisfaction.

  • Providing training and change management guidance to customers to ensure they maximize the value of our solutions.

  • Conducting regular business reviews with clients to align on success metrics and identify opportunities for growth.

  • Traveling frequently (40–60% depending on the month) to meet customers, attend events & congresses and support deployment projects.

Preferred Experience

We are looking for a proactive and empathetic individual with a customer-first mindset and a passion for making a difference in healthcare.

Key qualifications:

  • A minimum of 3 years of experience in Customer Success, Account Management or a similar role.

  • Strong English communication skills (both orally & written).

  • Team player with strong interpersonal skills and ability to build trustful relationships with diverse stakeholders.

  • Proven ability to manage multiple accounts and projects simultaneously with exceptional organizational skills.

  • Willingness and ability to travel frequently across various countries.

  • Previous experience in Healthcare, MedTech or SaaS is highly desirable.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Experience: > 2 years
  • Possible partial remote
Apply Now