At GLEAMER, we believe in using AI to improve the work of healthcare professionals. Our solutions are designed to support diagnoses and enhance the healthcare environment. Rather than just being medical imaging products, they serve as helpful companions to the users, offering a swift and automatic second reading in a transparent manner.
GLEAMER’s success means that our solutions have to adapt and evolve rapidly to meet both current and projected demand.
As a member of the Ops team, this position will provide you with an important role in the IT Healthcare Interoperability of our solutions. As a result, the Ops Manager must have a thorough understanding of the technical stack requirements in order to properly configure and deploy the components for efficient interoperability.
Main missions and responsibilities:
Pilot all aspects of deployment projects for which you will be responsible.
Identify, plan and carry out the different deployment stages.
Organize and participate in meetings with customers and business partners to determine needs and assess interoperability feasibility.
Monitor Deployment KPIs, adapt processes, and increase speed/quality.
Address customer issues and ensure resolution, from opening to closure, including documenting action plans and coordinating with technical resources.
Update SalesForce with the information needed to track deployments and support tickets.
Gather customer feedback and suggest evolutions for new releases of our products.
Graduate degree in Computer Science or closely related field. You have significant experience in healthcare and information systems
Experience in technical support and deployment project management
Strong technical skills (e.g. remote control, VM, OS installation, script generation/editing)
Strong customer interaction skills and the ability to build positive relationships
Experience with networking configuration
Fluency in English (mandatory)
Knowledge of Spanish or Italian is a plus
It will be great if you are:
Adept with RHEL, Docker-compose and some knowledge of cloud application architecture.
Knowledge and experience of Linux scripting tools and command-line utilities such as bash.
Experience with healthcare IT technologies like PACS, RIS, and familiarity with standards such as DICOM or HL7.
